Terms and conditions for the: Your Move PT Package

1 x in-person consultation (45-min)

1 x in-person session (45-min)

Your voucher must be redeemed by the campaign-specific expiry date communicated 

Where applicable, this may include a fixed campaign cut-off date. 

All sessions must be completed within 30 days of redemption. 

Any expired vouchers or unused sessions will be forfeited. 

No extensions will be granted unless explicitly approved under exceptional circumstances. 

All sessions must be booked at least 24 hours in advance. 

Cancellations made less than 24 hours before the session will result in the session being forfeited. 

No-shows or cancellations within 12 hours will be treated as completed sessions. 

If you cancel with more than 24 hours’ notice, your session may be rescheduled at a mutually agreed time. 

If you arrive late, your session duration will be reduced accordingly. 

If you are more than 20 minutes late, the session will be cancelled and forfeited. 

If your Personal Trainer is more than 10 minutes late, you will receive a complimentary replacement session. 

Sessions are delivered by opt-in Personal Trainers only. It may be that not all trainers are available. 

While you may select a preferred trainer, availability is not guaranteed. 

Virgin Active reserves the right to assign a Personal Trainer based on operational requirements 

If your Personal Trainer cancels a session with less than 24 hours’ notice, a complimentary replacement session will be arranged at a mutually agreed time. 

You must maintain an active Virgin Active South Africa membership for the duration of your package. 

If your membership is cancelled or becomes inactive: 

Any remaining sessions will be forfeited. 

If sessions have already been completed, you may be liable for the full cost of those sessions.

Packages apply only to the specific product (Wellness Coach Package). 

Sessions are non-transferable and linked to your individual membership. 

Sessions may not be shared, resold, or exchanged for other services. 

Certain offers may be limited to specific campaigns, member types, or purchase periods. 

A valid medical certificate is required for any rescheduling due to illness or injury. 

Sessions may be rescheduled at Virgin Active’s discretion under these circumstances. 

Any Personal Training sessions or packages purchased outside of Virgin Active are transacted independently between you and the trainer. 

These sessions are not governed by Virgin Active systems and may be subject to different terms and conditions. 

Virgin Active reserves the right to conduct audits on session usage and transactions. 

Any misuse, abuse, or fraudulent activity may result in: 

Immediate forfeiture of sessions 

Disciplinary action where applicable 

For any queries or escalation, please contact: support@virginactivesa.freshdesk.com

Virgin Active South Africa is committed to protecting your personal information. 

Any personal information collected will be processed in accordance with the Virgin Active Privacy Policy, available at: www.virginactive.co.za