Terms and Conditions: Clue 50% off annual subscription
To claim your 50% off Clue annual subscription reward, click on the following link: [Clue Reward Link].
Please see below for instructions on how to redeem this reward, including detailed terms and conditions.
Reward
During the promotional period from 12 October 2026 to 31 January 2027 (inclusive) (the “Promotional Period”), Virgin Active members who achieve their weekly club goal as defined in the Virgin Active Rewards programme (the “MOVES Goal”) will have the opportunity to earn 50% off a Clue annual subscription (the “Reward”) in exchange for their weekly reward under the programme (the “Weekly Reward”).
The Reward must be redeemed within seven (7) days of achieving the relevant Goal. If not redeemed within seven days, the Reward will expire and be forfeited.
The Reward is supplied by BioWink GmbH (trading as “Clue”), a company incorporated in Germany and registered with the District Court of Berlin (Charlottenburg) under company number HRB 146666, with its registered office at Adalbertstraße 7-8, 10999 Berlin, Germany (the “Partner”). The Reward is subject to the Partner’s own subscription terms and conditions, which members must accept to redeem the Reward.
Eligibility
To select this Reward, you must:
- Hold an active membership with a Virgin Active club in South Africa, Botswana, or Namibia; and
- Be aged 18 or over.
Additional conditions relating to existing Clue subscriptions apply (see ‘Redeeming the Reward’ below).
This Reward is not available to employees of Virgin Active, their immediate families, agents, or any third party directly associated with the administration of this promotion.
Redeeming the Reward
Instructions and relevant details to claim the Reward, including a link to sign up, will be available via the Virgin Active app once the Reward has been selected. Simply tap “Read More” and follow the prompts.
Members are responsible for registering for the Reward via the Clue website or app using the provided link. The redemption link directs to a Partner landing page and is not unique to individual members. The Reward must be activated within seven (7) days of selection.
If a member experiences issues accessing the link from the Virgin Active app, they should contact Virgin Active Member Support. Once redirected to the Partner’s website or app, any issues relating to registration, payment, activation, or use of the subscription must be directed to the Partner.
Members may become eligible to receive the Reward again after a previous annual subscription period has expired, subject to meeting the MOVES Goal and the Partner’s eligibility criteria.
The Reward cannot be redeemed or applied concurrently with any existing Clue subscription or free trial. For the avoidance of doubt, the Reward cannot be stacked, accumulated, combined, or used to extend any existing trial or active paid subscription.
Activation and Auto-Renewal
Activation of the Reward provides access to 50% off the first year of an annual subscription. To activate the Reward, members will be required to provide valid payment details to the Partner to pay the discounted subscription fee.
After the initial 12-month discounted subscription period, the subscription will automatically renew at the full standard annual rate (as set by the Partner) unless cancelled prior to the renewal date in accordance with the Partner’s cancellation terms and conditions.
Any continued subscription following the initial discounted period will be subject solely to the Partner’s terms and conditions and constitutes a direct contract between the member and the Partner. Virgin Active is not responsible for any subscription charges or automatic renewals.
General
The Reward is subject to availability and may be withdrawn or amended at any time. No cash alternative is available. The Reward is non-transferable, non-refundable, and cannot be exchanged.
Virgin Active is not responsible for any technical issues, including but not limited to app or website failures, which may prevent redemption of the Reward.
By redeeming the Reward, members acknowledge that their personal data will be processed by the Partner in accordance with the Partner’s Privacy Policy.
Virgin Active reserves the right to withdraw, amend, or substitute the Reward at any time without notice. The Partner reserves the right to modify or extend the duration of the Reward at its discretion.
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