Dear Member,
We’d like to update you regarding the ongoing pool heating challenges at Virgin Active Mbombela.
Over the past two months, we have experienced intermittent issues with the pool temperature despite resolving the inline heater and electrical wiring concerns. While these fixes ensured the system was operational, the pool has unfortunately remained cooler than expected, sitting between 23–24 degrees.
Our technical team has now identified that the Plate Heat Exchanger (PHE), which is responsible for transferring heat to the pool, has deteriorated. This has resulted in restricted heating efficiency.
The good news is that a new unit has been approved for the replacement of the PHE, which will help us remedy the situation and restore the pool to optimal temperature.
We know how important the pool is to your training and wellness, and we are working hard to resolve this as quickly as possible. We truly appreciate your patience and understanding while we carry out these essential repairs.
Thank you for bearing with us, we’ll keep you updated as progress continues.
Warm regards,
Mathews Matsetela
Club General Manager
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