Spa Reopening Confirmed, Thank You for Your Patience

Dear Silo Members,

I want to start by offering my sincere apologies for the delays to the renovation of our spa areas. I know many of you have been incredibly patient, but I also fully understand the growing frustration caused by the extended closure.

The spa is a valued part of the experience at Silo, and the lack of access has impacted many of your routines. The renovation project has taken longer than originally anticipated. This is due in part to the introduction of a completely new concept ice bath, which brought more complexity than expected. We've also experienced challenges with workmanship that have contributed to the delay.

That said, we’re now able to share the confirmed reopening dates, which have been fully verified by our contractors and project leads:

• Male spa area – Reopening by 1 August 2025
• Female spa area – Reopening by 6 August 2025

In addition, here are a few other key dates to note:

• LIFT Club, an exciting new wellness offering, will be launching by 25 August 2025
• NU Café will undergo a refurbishment starting 27 August 2025, and reopening on 11 September 2025. During this period, a limited selection of offerings will still be available to ensure minimal disruption. 

These timelines have been provided by our contractors and are being closely managed by senior leadership, who are now on-site daily to ensure progress remains on track. We regret the inconvenience this has caused, and want to reassure you that we are committed to delivering a premium spa experience that exceeds your expectations.

If the closure has impacted your ability to make full use of the club, I’m available to discuss any options you might need during this final stretch. Please don’t hesitate to reach out directly.

On behalf of the entire team here at Silo, thank you again for your understanding. We look forward to welcoming you back into the revitalised spa space very soon.

Warm regards,

Mathew

Club Manager

Virgin Active Silo District