VIRGIN ACTIVE OCTOBER 2026 

LORRAINE NEW MEMBER CAMPAIGN TERMS & CONDITIONS

New Joiner Terms and Conditions

1.Public: Virgin Active, Lorraine - 12-Month Membership and Padel

Qualifying Criteria

• Members must join Virgin Active between 1 October 2026 and 31 October 2026, both dates inclusive.
• Members must join on an eligible 12-month or 24-month contract.
• Members must select the applicable Lorraine Membership with the Virgin Active Padel Wallet Offer and/or reciprocal club access at the point of sale.
• Members must successfully pay their first month's membership fees and remain in good standing.
• Members must upload a profile photo to their Virgin Active membership, download the Virgin Active App, and complete their first visit by 10 November 2026.
• Members must remain active, authorised and in good standing.
• Members must have a valid Playtomic account.
• Members should use the same email address for their Virgin Active membership and Playtomic account to assist with account matching.
• Members must meet all other campaign eligibility requirements.

Applicable Membership Categories

The Virgin Active Padel Wallet Offer is available to the following new joiner membership categories only:

• 12-Month Club Membership with Padel
• 12-Month, 3-Club Membership

Club Access

The Lorraine 12 Month Club Membership with Padel for R800pm provides access to Virgin Active Lorraine only.

Members who would like access to Lorraine, Humewood and Greenacres may select the R1 175 three-club membership with padel.

The three-club membership does not provide access to other Virgin Active clubs outside the three-club group.

Exclusions 

This offer excludes:

• Existing members, membership conversions or upgrades.
• Members active within the last 30 days.
• Flexi or short-term membership options.
• Members joining on Discovery Vitality memberships or Momentum Multiply memberships using their benefit.
• Members joining on a Public to Vitality or Public to Momentum Membership.
• Club-V, dependent, complimentary, staff, nominee, tenant or Vitality Legacy Club memberships.
• Members with arrears or disciplinary issues.
• Membership type changes.
• Club-V, Club-V Max or U14 joiners, ages 0-13.
• Members who do not meet the qualifying criteria or follow correct redemption procedures.
• Members who do not select the Virgin Active Padel Wallet Offer at point of sale.
• Members who select or receive another new joiner campaign benefit. Members can only take advantage of one campaign at any given time. 

Refer to the Virgin Active Padel Wallet Redemption at point 2. 

2. Playtomic Redemption and Conditions[SA1] 

Playtomic Wallet Allocation Process

Virgin Active will provide Virgin Active Padel with a list of eligible new members who joined during October 2026 and whose accounts remain in good standing.

This list will be provided to Virgin Active Padel.

Virgin Active Padel will attempt to match each eligible member's Virgin Active details to their Playtomic account. Where the member's Playtomic account is correctly set up and successfully matched, Virgin Active Padel will load apply the complimentary booking benefit to the member’s Playtomic App. 

When making a booking at a Virgin Active Padel club, the members will not be charged any court bookings for a total of 12 months. 

Members Who Have Not Set Up Their Playtomic Account

Virgin Active Padel will continue to attempt to match eligible members to apply for the Padel benefit.

Complimentary court bookings:

• May be used at Virgin Active, Lorraine
• Is subject to Virgin Active Padel booking availability.
• Is subject to the standard Virgin Active Padel and Playtomic booking terms and conditions.
• Is not transferable.
• May not be exchanged for cash.
• May not be refunded.
• May not be used with another new joiner campaign benefit unless expressly stated.
• May be withheld, reversed or declined where there is abuse, fraud, cancellation, failed debit order or ineligibility.

Free Padel Benefit

The benefit includes at [CONFIRM: applicable padel venue or venues] during the 12-month membership period.

Bookings must be made through [CONFIRM: booking platform/process] and remain subject to court availability, booking rules, cancellation requirements and no-show terms.

The padel benefit will remain available for the 12-month membership period, provided that:

• The membership remains active and in good standing;
• All membership fees are paid when due;
• The member continues to meet the offer requirements; and
• The member complies with the padel booking and facility rules.

The benefit may end if the membership is cancelled or becomes inactive.

The free padel does not include racket hire, equipment or guests.

The benefit applies only to the defined padel booking entitlement.

Racket hire, balls, coaching, food and beverages, and fees for guests or additional players are not included and will be charged separately where applicable.

Member Queries

For queries about eligibility, Virgin Active will check the member's eligibility by confirming the relevant notes on iTensity.

Where the member is eligible and requires assistance with the Playtomic Wallet allocation, Virgin Active may confirm with Virgin Active Padel to assist with loading or correcting the wallet details.

Where members require assistance setting up their Playtomic app or Playtomic account, they may be directed to a Virgin Active Padel club for support.

3. Important Public Campaign Conditions

• Members who join Virgin Active in October on any of the above public campaigns may not transfer their membership to another benefit, such as Vitality or Momentum, within six months of joining.
• Members who wish to transfer their membership within six months should join the Public to Vitality or Public to Momentum membership type with no promotion. In this case, a member joining in October may transfer their membership type within six months.
• A member may not take advantage of more than one new joiner campaign within a 12-month period.