Terms and Conditions: Referral campaign

HELLO OCTOBER ’26

Refer a Friend Campaign

Qualifying Criteria

1. The opportunity to refer a friend and receive a membership discount is available to all existing Virgin Active members who:
   • Are 18 years or older, and
   • Are in good standing and not in arrears at the time the referral reward is applied.
2. A referral will only be deemed valid if a valid existing iTensity reference number or referral link is correctly captured at the time the referred member joins Virgin Active.

Referral Process

In-Club Join Process

• The referee must provide their friend with their unique referral code, available in the Virgin Active App or on iTensity under Unique Reference Number:
  • Open the Virgin Active App
  • Scroll to “Invite a Friend”
  • Under the Referrals heading, select “Refer a Friend to Virgin Active”
• The referred friend must provide this referral code to the club consultant at the time of joining.
• The consultant must capture the referral code in the iTensity membership system under “Referring Contract No”.

Online Join Process

• The referee must provide their friend with their unique referral link, available in the Virgin Active App.
• When the referred friend clicks the link, they will be directed to the online joining platform.
• By joining via this link, the referred friend will automatically be attributed to the referee’s membership.
• ⚠️ Referral attribution cannot be added, amended, or backdated after the joining process has been completed.

Eligibility for the Referral Discount

3. The referee will qualify to receive a referral discount for each qualifying referral if:
   • The referred friend:
     • Is 18 years or older;
     • Successfully joins Virgin Active during October 2026 on an adult membership (excluding Club V, Max, Junior, Youth or similar memberships);
     • Does not cancel their membership during the statutory 5 Day cooling-off period; and
     • Pays their first successful debit order in November 2026, or alternatively pays their membership fees in full upfront, where applicable.
   • The referee’s membership remains active and in good standing at the time the referral discount is applied. 
4. Only one (1) referee may benefit from a specific referred member.
   • Where the same referred member is submitted by more than one referee, the first valid referral captured in the system will be recognised.
5. The membership cannot be edited to add the unique id to the “referring contract no” field after the membership is completed.

Exclusions Applicable to the October 2026 Referral Campaign

This campaign does not apply to:

• Club V, Max, Junior, Youth or any membership for members under 18 years of age
• Members who are not in good standing or whose accounts are in arrears
• Referrals where the referred member does not have a successful first payment
• Referrals where the referral code or link was not supplied at the time of joining
• Short-term, complimentary, staff, or tenant memberships (where applicable)
• Collection Country Club Members

General Terms and Conditions

7. Members may refer a maximum of 6 friends to join in October and attribute them to this campaign. Each qualifying referral will entitle the referee to one membership discount at the applicable club rate, provided all qualifying criteria are met for each referral. 
8. The referral discount:
   • Is not transferable
   • Is not redeemable for cash
   • May not be exchanged for any other product or service
   • Applies to the referee’s standard monthly membership fee only and excludes:
     • Access fees
     • Pro-rata fees
     • Personal training, spa services, retail items, or any ancillary services
9. The referral discount may not be used to offset or settle outstanding arrears on the referee’s account.
10. If the referee cancels their membership before the referral discount is applied, the benefit will be forfeited.
11. If the referee freezes their membership during a month in which a referral discount is due to be applied:
    • The referral discount for that month will fall away
    • The benefit may not be deferred, rolled over, or reinstated
    • The member will remain liable for any freeze administration fees in accordance with their membership agreement
12. If the referred member cancels, freezes, or defaults before their first successful payment, the referee will not qualify for the referral discount.
13. Virgin Active reserves the right to:
    • Verify the validity of all referrals
    • Decline, reverse, or withhold referral credits in cases of suspected abuse, manipulation, error, or fraudulent activity
14. Virgin Active reserves the right to amend, suspend, or terminate this campaign at any time, without prior notice.
15. All referrals and rewards are subject to Virgin Active’s standard membership terms and conditions, available on the Virgin Active website and Virgin Active App.
16. Virgin Active’s decision regarding any dispute arising from or related to this campaign shall be final and binding.