THE VIRGIN ACTIVE REWARDS PROGRAMME TERMS & CONDITIONS - Airport Junction

DEFINITIONS:

"Affiliates" means:

• any division, subsidiary or affiliated company of Virgin Active; and/or
• any direct or indirect, national or international, affiliated company, group company, parent company and/or holding company of Virgin Active;

"App" means the software application programme owned (or licensed) by Virgin Active, which is designed and developed to deliver, amongst other things, the Virgin Active Rewards Programme and certain services in terms of your membership agreement, and is specifically subject to:

• the App Terms of Use;
• the Website Terms of Use;
• the Rule Book; and
• the Privacy Policy

 available on our web site, and as amended from time to time;

"Club" means a health and fitness facility, gym or club operated from time to time by Virgin Active;

“Data Protection Legislation” means the applicable legislation relating to data protection:

• in South Africa from time to time, including without limitation the Electronic Communication and Transactions Act 25 of 2002, the Consumer Protection Act 68 of 2008 and the Protection of Personal Information Act 4 of 2013; and
• any other data protection legislation applicable from time to time in any other applicable jurisdiction;

“Personal Information” has the meaning given:

• to that term in the Protection of Personal Information Act 4 of 2013; or
• to a similar term in any other Data Protection Legislation applicable in the relevant jurisdiction, in each case where the App Terms of Use and the Terms and Conditions are applied and in force;

"Rewards Partner(s)" means any service or goods providers that Virgin Active partners with from time to time to offer You rewards;

"Terms and Conditions" means:

• these terms and conditions set out herein and which govern the Virgin Active Rewards Programme; and
• any other documents referred to and/or incorporated hereinto by reference; in each case as amended, novated, supplemented or varied from time to time;

"Virgin Active” means: Virgin Active Botswana (Pty) Ltd, a company registered in the Republic of Botswana under company registration number 00000325117 with registered address at Plot 203, Independence Avenue, Gaborone, Botswana; and
 

"Virgin Active Rewards Programme" means the loyalty, rewards and/or benefits programme owned, operated and managed by Virgin Active under these Terms and Conditions.

In these Terms and Conditions:

• The singular shall include the plural and vice versa;
• Reference to one gender shall include the other;
• Reference to natural persons shall include bodies corporate and vice versa;
• The clause headings in this Agreement have been inserted for convenience only and shall not affect its interpretation;
• Days shall refer to calendar days unless “Business Days” is used, which shall mean any day other than a Saturday, Sunday or public holiday officially recognised as such in South Africa.

INTRODUCTION

The Virgin Active Rewards Programme is presented by Virgin Active (hereinafter referred to as "Virgin Active", “We”, “Us” or "Our"), to all its qualifying customers, clients and/or members ("You" or "Your"), who have an eligible Club membership with Virgin Active.

These Terms and Conditions:

• constitute an agreement between You and Us;
• govern both Your rights and obligations as well as Our rights and obligations under the Virgin Active Rewards Programme; and
• will apply immediately: 
  • once You register for the Virgin Active Rewards Programme;
  • each and every time You access the App or any other platform where the Virgin Active Rewards Programme is offered; and/or
  • each time You use the Virgin Active Rewards Programme.

Should You not accept these Terms and Conditions, You will not be able, or eligible, to access the App and/or will not be able, or eligible, to participate in the Virgin Active Rewards Programme or any other loyalty programme offered by Virgin Active.

PRIVACY AND CONSENT

We process Your Personal Information according to our Privacy Policy.

By:

• Your use of the App and thus acceptance of these Terms and Conditions;
• You providing Us with Your data; and/or
• Registering for, participating in, or using the Virgin Active Rewards Programme and/or the App,

You acknowledge that you have read, understood, and agreed to our Privacy Policy and these Terms and Conditions.

Accepting these Terms and Conditions enables Us to provide You with a more personalized and relevant experience, keep you informed about exciting promotions, offers, and updates as well as tailor our services to better meet your preferences and needs.

We receive information about You from any one or more of the following sources: (i) the data You submit to Us and allow Us to use, (ii) collection agencies, (iii) credit and insurance bureaus, (iv) Rewards Partners, (v) third-parties who you have chosen to engage us and/or our services through, (vi) any other relevant sources. We utilise Your Personal Information in order to give You the most applicable reward/benefit, and You hereby consent and agree to Us using Your Personal Information for this purpose.

AMENDMENTS TO THESE TERMS AND CONDITIONS

We may, in whole or in part, and at Our sole and unfretted discretion, amend these Terms and Conditions from time to time and with or without notice. You acknowledge it is your responsibility and agree to keep up-to-date with the Terms and Conditions, as amended, and that by Your use of the App and/or participation in the Virgin Active Rewards Programme You agree to be bound by the most recent Terms and Conditions from time to time.

ABOUT THE PROGRAMME

The Virgin Active Rewards Programme is designed to recognise and reward You, as a qualifying member of Virgin Active, for using Virgin Active gyms and facilities, services and/or ancillary products, as well as for Your digital engagement with Virgin Active through the App.

Subject to Our right to revise the Virgin Active Rewards Programme from time to time, You could:

• have the opportunity to set a personal goal within the App.  Setting a personal goal is optional, and can be done at any time within the App.        Personal goals can be edited at any time by tapping on the existing goal and then tapping on the ‘edit’ button;
• get rewarded weekly for completing weekly actions (“Weekly Goal”), for so long as Weekly Goals remain a part of the Virgin Active Rewards Programme and/or remain in a different or revised format, in each case as communicated to you from time to time;  
• get rewarded with an additional reward (a “Milestone Reward”) for achieving 12 (twelve), 26 (twenty-six),52 (fifty-two) [RS1] and 100 (one hundred) Weekly Goals consecutively, for so long as Milestone Rewards remain a part of the Virgin Active Rewards Programme and/or remain in a different or revised format, in each case as communicated to you from time to time;
• receive any other benefit under the Virgin Active Rewards Programme which is communicated to you from time to time; and/or
• receive no benefit or no reward at all notwithstanding Your participation in the Virgin Active Rewards Programme – Virgin Active is under no obligation to offer a benefit or reward under the Virgin Active Rewards Programme.

Any rewards, vouchers, discounts and/or any other benefits offered in the Virgin Active Rewards Programme may be subject to change, revision and/or removal from time to time, at Virgin Active’s sole and unfettered discretion, and with or without notice to You. We expressly reserve Our right to vary, amend, remove, and/or replace the Weekly, Milestone, Reward and/or any other benefit offered from member to member, based on certain criteria which may include, but which is not limited to, factors such as Your membership type, the value of Your monthly instalments, the different territories, the availability (limited or otherwise) thereof and / or any other factor which Virgin Active may consider from time to time and with or without notice to You.

No vouchers, rewards and/or any other benefit of value, can be exchanged for cash or transferred to any third-party.

VIRGIN ACTIVE REWARDS PROGRAMME FEES

• The Virgin Active Rewards Programme is free to register and activate, and We will not charge You a joining fee or any additional periodic or annual membership or participation fee to participate.
• The Virgin Active Rewards Programme is only available through the App, which is free save for any data costs which may apply or be charged by Your service provider, when You download, use, or update the latest version of the App from time to time.
• Additional optional services may incur separate activation costs which will be communicated to You at the appropriate time.

WHO IS ELIGIBLE TO PARTICIPATE IN THE VIRGIN ACTIVE REWARDS PROGRAMME

The Virgin Active Rewards Programme is available to all Virgin Active members with an active and qualifying Virgin Active membership, except for the following members:

• Virgin Active staff members;
• Complimentary memberships (i.e. memberships where no membership fees are payable);
• Members aged 14 but under 18 may participate in the Virgin Active Rewards Programme where they hold an active and qualifying membership, with prior approval of their verified parent or legal guardian.
• Guests using guest passes;
• Club-V or Club-V Max memberships;
• Tenants (or tenant memberships) at Virgin Active;
• Short term memberships. This exclusion shall not apply to memberships that have successfully completed their commitment period and are continuing on a month-to-month basis;
• Pay-as-you-Gym memberships;
• Online members who have access to the App only or who have access to only an online exercise platform operated by Virgin Active, and do not have a Virgin Active membership in/to a Club. "Online Plus" memberships will not form part of this excluded category of memberships for so long as an Online Plus membership includes a visit or access into a Club;
• Suspended (or blacklisted) members or memberships; or
• Members or memberships in arrears.

ACCESSING THE VIRGIN ACTIVE REWARDS PROGRAMME

• The Virgin Active Rewards Programme is only available via the App.
• In order to access the Virgin Active Rewards Programme You will need to download the App and complete the registration process.
• You will be required to register on the App using the credentials provided to You when You signed up for Your Virgin Active Club membership and create a unique password to secure Your App account.
• A compatible device (i.e. an iOS, Android or any other suitable device) is needed to download the App and access the benefits offered via the App and in the Virgin Active Rewards Programme. Should You not have a compatible device, this may result in You either having limited functionality or not having access to the App at all and therefore You may not be able to participate in the Virgin Active Rewards Programme. You hereby agree that no liability whatsoever shall extend to Virgin Active as a result of Your device being incompatible with the App for whatever reason.
• We cannot (and do not) guarantee the availability, accessibility, accuracy and/or proper functioning of the App at all times. You accept that there may be submissions made via the App which may not be successfully processed and/or executed properly and / or timeously due to various causes howsoever caused (including but not limited to errors caused by You, Us, or other factors related to our Rewards Partners). You agree that We are not responsible and/or liable at all for, without limitation, any unauthorised human or technical intervention, nor are We liable or responsible for any transaction that is not properly processed, executed, saved, or transmitted, regardless of the cause of the problem or error. No warranty is made by Us that the App and/or Our software functionality or services will be uninterrupted or free of defects.
• In the event of any conflict between the applicable software and these Terms and Conditions relating to any benefit or reward to which the software pertains, then these Terms and Conditions shall prevail.
• It is Your responsibility to ensure that: 
  • You have downloaded the latest version of the App from the relevant App store;
  •  You have created a secure password; and
  • Your password is never shared with anyone.
• You are not allowed to share log in credentials with anyone and agree that doing so would constitute a material breach of these Terms and Conditions. You will only be allowed to link one App account and one (compatible) device to Your Virgin Active membership profile.

GOALS AND REWARDS

Weekly Goals

• The period upon which a Weekly Goal (more fully set out below) can be earned starts at midnight on a Monday morning (00:00) and ends at 23:59 on a Sunday (i.e., 7 (seven) days) (a "Weekly Goal Qualifying Period").
• Each Weekly Goal Qualifying Period, You will be provided with an opportunity to earn 1 (one) Weekly Reward (see below) for completing your Weekly Goal. Unless otherwise communicated by Virgin Active, Weekly Goals are not cumulative in each Weekly Goal Qualifying Period and are limited to 1 (one) Weekly Goal, per qualifying member per Weekly Goal Qualifying Period.
• Your Weekly Goal is determined by a set of criteria, weekly actions or goals that You must meet, which will be communicated to You from time to time. Sometimes these criteria, weekly actions or goals are based on Your past activity history and usage for the preceding 30 days (which shall include club visits, and class booking and attendance), and sometimes they can be based something completely different (as communicated to You from time to time).
• When Club visits are used as criteria or goals for Weekly Goals:
  1. At midnight on each Monday (i.e., the commencement of a Weekly Goal Qualifying Period) Your visits of the previous Weekly Goal Qualifying Period are disregarded and You will start again for the next Weekly Goal Qualifying Period. For clarity, any Visits in excess of Your previous Weekly Goal will not carry over and/or cannot be counted for the next Weekly Goal Qualifying Period.
  2. A visit will only qualify towards Your Weekly Goal if, upon entry into a Club, You have scanned, at the Club entrance, Your digital access card available via the App, or until such time that physical membership cards have been discontinued by Virgin Active, You have scanned Your membership card at the Club entrance. 
  3. It is Your responsibility to scan Your digital access card, or physical membership card, upon entry into the Club. Virgin Active will not accept any responsibility for ensuring that Your digital access card or physical membership card has been scanned, at all.[RS3] 
  4. Should You not scan either Your digital access card available via the App or Your physical membership card (subject to it not being discontinued), as stipulated above, that specific  Club visit will not count or qualify towards Your Weekly Goals and You may run the risk of failing to meet Your Weekly Goal and not qualifying for Your Weekly Reward, or failing to meet Your Tier Points (see below) linked to tracking valid Club visits.
  5. Only 1 (one) visit per day is counted towards a Weekly Goal. If You visit a Club more than once in a day, or if You visit 2 (two) or more different Clubs in a day, then only 1 (one) visit for that day is counted towards your Weekly Goal.  

Weekly Reward

• When You achieve a Weekly Goal, You will be issued a reward in the App ("Weekly Reward").
• Weekly Rewards may take at least 30 (thirty) minutes (or sometimes longer) to be issued to You.
• Weekly Rewards may include, but are not necessarily limited to, a voucher from participating  Rewards Partners redeemable either in-club and/or at a Rewards Partner’s outlet.
• You will have 7 (seven) days (or such other period that We may have given You prior notification of), from date of issue, to choose your Weekly Reward (if a choice is available). If You do not choose a Weekly Reward within 7 (seven) days (or such other period that We may have given You prior notification of) from notifying You and/or the Weekly Reward becoming available via the App, Your Weekly Reward will expire and will not be carried over to the next week.
• If You choose a voucher as your Weekly Reward (provided a voucher is one of the options available to you), then the relevant voucher:
  1. will be issued and will be valid for 7 (seven) days (or such other period that We may have given You prior notification of). If the voucher is not redeemed within 7 (seven) days (or such other period that We may have given You prior notification of), it will expire and will not be carried over to the next week; and
  2. is only valid for, and limited to, the specific reward stipulated in the App and only at participating stores/outlets of the applicable Rewards Partner. You will not be able to up-size, modify or add extras to the voucher (i.e., You will not be able to elect to pay the difference in price, nor will You be able to use Your voucher to subsidise in any way Your upsized and/or modified purchase). Any amendment (up-size and/or extras added) and/or subsidies will be charged for in full.
• Once You have chosen a Weekly Reward in respect of any Weekly Goal Qualifying Period, Your choice is final and You will not under any circumstances be able to change your choice in respect of that Weekly Reward.
• If You have achieved a Weekly Reward from the previous week that is still valid, and have also achieved a Weekly Reward in the new/current week that is also valid, then You will be eligible to have two Weekly rewards available for redemption at a particular point in time.

Milestone Achievements 

• Additional Milestone Rewards may be unlocked when:
  1. You achieve the goals or targets We may set for You from time to time – details of this will be communicated to You from time to time; and/or
  2. You achieve Weekly Goals, sometimes over consecutive weeks, and sometimes as designed by Us – details of this will be communicated to You from time to time.
• Some examples of the milestones, goals or targets (and timelines) We can, from time to time, prescribe to You (the below may, from time to time, change, be adapted or be removed as milestone achievements – details will be communicated to You from time to time), are:
  1. You achieve 12 (twelve) consecutive Weekly Goals over 12 (twelve) consecutive weeks;
  2. You achieve 26 (twenty-six) consecutive Weekly Goals over 26 (twenty-six) consecutive weeks;  
  3. You achieve 52 (fifty-two) consecutive Weekly Goals over 52 (fifty-two) consecutive weeks;
  4. You achieve 100 (one hundred) consecutive Weekly Goals over 100 (one hundred) consecutive weeks; and/or
  5. Any other cycle (inclusive of the milestones, goals or targets therein) We decide to implement from time to time[RS4] ,

(each referred to as a “Milestone” and “Milestone Cycle”).

• Where Milestones or Milestone Cycles similar to the examples listed above are in place:
  1. There is no prescribed start to a Milestone Cycle (unless we state otherwise), except that it is intrinsically linked to the achievement of Weekly Goals obtained consecutively which, in-turn, is intrinsically linked to the Weekly Goal Qualifying Periods commencing at midnight on Mondays;
  2. Each Milestone Cycle would commence on the same date for the calculation of the consecutive Weekly Goals attained. For clarity, You may achieve 12 (twelve) consecutive Weekly Goals, and should you continue to achieve Your next 14 (fourteen) Weekly Goals consecutively and immediately thereafter, then You would have achieved 26 (twenty-six) consecutive Weekly Goals over 26 (twenty-six) consecutive weeks (i.e., 12 Weekly Goals plus 14 Weekly Goals), and so on; and
  3. Should You fail to achieve a Weekly Goal at any point during a Milestone Cycle, the Milestone Cycle will restart the following Weekly Goal Qualifying Period, and You will start a new Milestone Cycle afresh. For example, if You achieve a Weekly Goal in week 1 (one) and week 2 (two) but in week 3 (three) You fail to achieve Your Weekly Goal, then this means that a new Milestone Cycle will begin anew in week 4 (four) and You will need to achieve 12 (twelve) Weekly Goals in a row in order to unlock a Milestone Reward.

Milestone Rewards

• When a Milestone is achieved, You will be presented with a choice of Milestone Rewards, which We may vary from time to time and in Our sole discretion, add to or change the list of Milestone Rewards, with or without notice to You, and which may include, for instance:
  1. a voucher from one of Our Rewards Partners; or
  2. any other Milestone Reward We communicate to You from time to time.
• The choice to select Your Milestone Reward from available options (if any) will be open for 14 (fourteen) days (or such other period that We may have given You prior notification of) from the date of achieving Your Milestone Reward. If You fail to select Your Milestone Reward within the stipulated 14 (fourteen) day period (or such other period that We may have given You prior notification of), then Your Milestone Reward will automatically lapse and Your option to select the Milestone Reward will no longer be available.
• Your Milestone Reward can only be selected via the App.
•  
• If You select to receive a voucher (provided a voucher is an available option) as Your Milestone Reward, then:
  1. The voucher will be available to redeem for 14 (fourteen) days (or such other period that We may have given You prior notification of) from the date of Your selection, and can be accessed in the App under “Rewards”;
  2. If the voucher is not redeemed within the stipulated 14 (fourteen) day period (or such other period that We may have given You prior notification of), it will expire and will not be carried over to the next week; and
  3. The voucher is only valid for the specific Milestone Reward stipulated in the App and only from participating stores/outlets of the applicable Rewards Partner; and
  4. Any modifications or extras added to the selected voucher will be charged for in full to You (i.e. You will not be able to elect to pay the difference in price nor will You be able to use Your voucher to subsidise in any way Your upsized and/or modified purchase).
• If You have achieved a Weekly Reward from the previous week that is still valid, and have also achieved a valid Milestone Reward in the new/current week, You will be eligible to redeem both the Weekly Reward and Milestone Reward for so long as the selection and/or redemption timelines overlap and provided that the selection and/or redemption is done within the applicable timelines, as set out above.
• We reserve Our rights to change and/or update the Milestone Goals and Milestone Rewards at any time, with or without notice, and in Our sole and unfretted discretion.

BIRTHDAY REWARDS

• From time to time We may include under the Virgin Active Rewards Programme, a birthday reward which, if applicable, may include a voucher redeemable on the day of Your birthday. This voucher will be available to redeem for 30 (thirty) days (or such other period that We may have given You prior notification of) from Your birthday and can be accessed in the App under “Rewards”.
• We reserve Our rights to amend and/or change the birthday rewards available from time to time and with or without notice to You.

VIRGIN ACTIVE MEMBERSHIP STATUS AND ACCESS TO THE LOYALTY PROGRAMME

• The status of Your in-Club Virgin Active membership will determine, in varying degrees, Your ability to access, use, and participate in, the Virgin Active Rewards Programme.
• In order to have access to all the benefits and rewards of the Virgin Active Rewards Programme, You must have an authorised and active Virgin Active Club membership which is in good standing (financial or otherwise), and You must have downloaded the latest and most up-to-date version of the App (as available from time to time).
• There are other membership status factors taken into consideration which may impact Your eligibility to participate in (or Your continued use of) the Virgin Active Rewards Programme (e.g. if You have frozen or cancelled Your membership, or if We have suspended, cancelled and/or blacklisted Your membership). If You have not used the App for a period of 12 (twelve) months or more, We will revoke and/or nullify any unused rewards and You may need to download the App again and possibly re-register for the Virgin Active Rewards Programme if You wish to re-use it or re-join.

Membership Freeze or Pause in Membership

• If You validly freeze Your membership account with Us:
  1. Your Milestone Cycle (and Milestone Goal) will also freeze (i.e., be suspended by agreement). Once Your freeze period is over, and Your membership is unsuspended by agreement, You will continue Your Milestone Cycle (and Milestone Goal) based on the last full Weekly Goal Qualifying Period in which You achieved your Milestone.
  2. Your Weekly Goal will start afresh in the next full Weekly Goal Qualifying Period.

LOSS OR INJURY

By participating in the Virgin Active Rewards Programme, You indemnify and hold Us harmless for any claim of whatever nature in respect of any loss, injury, harm, liability, or damage of any nature whatsoever, which You may incur (or have incurred), whether directly or indirectly, resulting from, including any negligence by, Us, Our staff, contractors, tenants, Rewards Partners, as a result of Your participation in the Virgin Active Rewards Programme including but not limited to Your participation in the activities, goals, and/or rewards contemplated pursuant to the Virgin Active Rewards Programme and these Terms and Conditions.

TRANSACTIONS MADE IN ERROR BY VIRGIN ACTIVE

You agree that if We issue You with a reward or benefit which You are not entitled to in terms of these Terms and Conditions, through any administrative error or any other error or mistake, You will return the reward or benefit, or the value thereof if full restitution is not possible. 

APPLICABLE LAW

Notwithstanding the country of Your home club or Your location, these Terms and Conditions are governed by and are to be interpretated in accordance with the laws of the Republic of South Africa, and You hereby consent to the agreement between You and Us being governed by the laws of the Republic of South Africa. If for any reason any portion or provision of these Terms and Conditions is inconsistent with the laws of the Republic of South Africa, such portion or provision will be deemed to be separate and severable from the remaining provisions, and the remainder of the Terms and Conditions shall be unaffected.

DECEASED ESTATES

All active reward offers belonging to a deceased estate will be frozen upon Us receiving satisfactory notification of death, by the person who is authorised to deal with the liquidation and distribution of the estate under the Administration of Estates Act or any other similar applicable law in the relevant jurisdiction which provides for the administration of deceased estates (hereinafter referred to as the "executor"), producing a certified copy of the deceased's death certificate. All active rewards are not transferable and will be terminated and the deceased's App (and the deceased's participation in the Virgin Active Rewards Programme) will be closed.

TERMINATION OF YOUR PARTICIPATION IN THE VIRGIN ACTIVE REWARDS PROGRAMME

• We may end Your participation in the Virgin Active Rewards Programme at any time and for any reason whatsoever, and without any penalty, on notice to You.
• Upon such notice:
  1. You will have 30 (thirty) days to spend any unredeemed rewards; and
  2. You shall not be entitled to join the Virgin Active Rewards Programme thereafter, unless We approve, in writing, Your written request to re-join the Virgin Active Rewards Programme thereafter. Any re-joining without Our written approval will be null and void.
• Notwithstanding, We reserve the right, without prejudice to any of Our other rights and remedies in terms of these Terms and Conditions and in law, to be exercised in Our sole discretion, to immediately terminate Your participation in and/or Your use of the Virgin Active Rewards Programme, and/or any unredeemed rewards, if (including but not limited to):
  1. We believe (in Our sole and absolute direction) that Your behaviour or conduct to be  inappropriate, constitute misconduct and/or an abuse of the Virgin Active Rewards Programme;
  2. We believe it necessary in order to stop or prevent any criminal conduct in terms of any laws in the Republic of South Africa or other applicable local law or international law,  including, but not necessarily limited to, money laundering, and where required to do so by law (domestic and/or international);
  3. You fail to assist Us to comply with, or cause Us to contravene, any laws, regulations and policies by failing or refusing to provide Us with all the information and documents We may require from You, or You submit false information or documentation;
  4. You breach these Terms and Conditions, or any other terms and conditions relevant to the Virgin Active Rewards Programme and/or Your Virgin Active membership to a Club; and / or
  5. A fraudulent or dishonest transaction was conducted directly or indirectly by You.
• We may reverse or cancel any transaction relating to the aforementioned conduct and hold You liable for any value which You have received in terms of such (mis)conduct.
• Upon termination of Your participation in the Virgin Active Rewards Programme:
  1. All Your active rewards and vouchers linked to Your Virgin Active Rewards Programme (or Your account thereunder), including any future rewards which may have accrued to You after the date of termination but for such termination, will be immediately terminated;
  2. You will no longer be entitled to any rewards, benefits or services from the Virgin Active Rewards Programme; and
  3. You will be permanently disqualified from accessing any discounts or promotions from Virgin Active and/or its Rewards Partners; and
• In the event that We terminate Your participation in the Virgin Active Rewards Programme, We will not be liable for any damages of any nature suffered by You or any third party as a result of such termination.

SUSPENSION OR TERMINATION OF THE VIRGIN ACTIVE REWARDS PROGRAMME

We reserve Our rights to, in whole or in part, suspend or discontinue providing the Virgin Active Rewards Programme at any time at Our sole and absolute discretion. In such event, we will endeavour to notify You of this within a reasonable time.

ADDRESS FOR NOTICES:

• You agree that your chosen domicilia citandi et executandi shall be Your electronic address provided when registering for the App, or when concluding your Virgin Active membership agreement,  failing which any other alternative address You have provided to Us from time to time, at which address all processes and notices arising out of or in connection with these Terms and Conditions and/or the Virgin Active Rewards Programme, may be validly served upon or delivered to You.
• It is Your responsibility to provide us with Your most up-to-date details at all times.

• Our chosen domicilia citandi et executandi is Airport Junction Shopping Centre, Corner Airport Road and AI Western Bypass, Gaborone, 

at which addresses all processes and notices arising out of or in connection with these Terms and Conditions and/or the Virgin Active Rewards Programme, may be validly served upon or delivered to Us.

• Any notice given in terms of this Agreement shall be in writing and shall – 
  1. If delivered by hand, or by electronic mail, be deemed to have been duly received by the addressee on the date of delivery;
  2. If posted by courier, be deemed to have been received by the addressee on the 1st day following the date of delivery by the courier concerned; unless the contrary is proven