New Joiner Terms and Conditions

1. What is Month-to-Month Membership?

The Virgin Active Month-to-Month Membership is a membership that continues for an indefinite period on a month-to-month rolling basis, until it is cancelled in accordance with these terms and the signed Membership Agreement.

• There is no fixed 12-month or 24-month commitment.
• There is no early cancellation fee when the membership is cancelled correctly.
• The value of the product is flexibility.
• Access and benefits depend on the selected product, home club, club access rules, operating hours, capacity and facility availability.

2. When is the Month-to-Month Membership available?

The limited offer is intended to commence on 1 August 2026 and is available only at the participating Virgin Active South Africa clubs listed below. Virgin Active may extend, amend, pause or end the offer, subject to applicable law and the rights of members with active agreements.

PARTICIPATING CLUBS

All other Virgin Active clubs are excluded from the limited time Month-to-Month Membership offer unless Virgin Active expressly confirms otherwise in writing.

3. Who is it for?

• New public members joining Virgin Active during the offer period at a participating offer club.
• Adults and eligible youth members where the relevant Month-to-Month Membership product is available and all age, consent and guardian requirements are met.
• Members who complete the required application, identity verification, payment authorisation and membership contracting process.
• Members who pay the first-month pro-rata amount upfront and provide a valid debit order mandate for future monthly fees.

4. The following are excluded from the Month-to-Month Membership Campaign:

• Existing active members seeking to convert, transfer, upgrade or downgrade.
• Members active within the preceding 30 calendar days (for Public) where the transaction would be treated as a reactivation rather than a genuine new joiner.
• Discovery Vitality, Momentum Multiply and other partner-benefit “Join Gym” memberships, including Public-to-Vitality and Public-to-Momentum journeys.
• Workplace Wellness benefits or discounts on the flexi memberships are not applicable.
• Complimentary, staff, nominee, tenant, legacy or other non-public membership categories unless expressly included.
• Members with unresolved arrears, prior fraudulent activity, a disciplinary restriction, an access ban or another unresolved account issue.
• Members who cannot provide an approved payment method or valid debit order mandate.
• Clubs, products or channels not enabled for the Month-to-Month Membership offer.

5. Membership types, pricing and fees

5.1 Available membership types

MEMBERSHIP TYPES AVAILABLE: The products displayed and enabled at the participating offer club at the time of joining will apply. Availability may differ by club and may include Club, Off-Peak, Premier Select, Premier and Premier Youth.

5.2 Monthly membership fee

The member will pay the published Month-to-Month Membership fee for the selected club and product. The fee reflects the value of a public membership without a long-term commitment and is not guaranteed to remain unchanged.

5.3 No joining fee

NO JOINING FEE APPLIES to the initial Month-to-Month Membership offer unless Virgin Active expressly advises otherwise before the member completes the sale.

5.4 No campaign benefits

Month-to-Month Memberships do not qualify for other seasonal offers, free months, campaign discounts, rewards, vouchers, wallet credits, complimentary Personal Training or other new joiner incentives unless the relevant campaign terms expressly include Month-to-Month Memberships.

5.5 Price changes

Virgin Active may change the monthly membership fee on notice in accordance with the Membership Agreement and applicable law. A price increase is applicable to the month-to-month membership in January 2027.

6. Joining, first-month payment and debit order

6.1 Access commencement

Access begins only after the upfront pro-rata payment has been successfully received, the membership has been authorised and all onboarding requirements have been completed.

6.2 Full calendar-month basis after month one

After the first month, the Month-to-Month Membership operates on a full calendar-month basis. A member whose access is suspended for non-payment must pay the full outstanding monthly fee to reactivate access. No pro-rata reactivation payment applies.

7. Failed payment, suspension and automatic cancellation

• If the debit order fails or the monthly fee is unpaid, access may be suspended immediately or as soon as operationally possible.
• Virgin Active may retry the debit order through an approved sweep process and may communicate with the member about the failed payment.
• No promise-to-pay arrangement applies to the Month-to-Month Membership offer unless Virgin Active expressly agrees otherwise.
• If the full monthly fee remains unpaid by the 20th of the month, Virgin Active may automatically cancel the membership and deny further access subject to the Membership Agreement, internal policy and applicable law.

8. Cancellation period and procedure

9. Rejoining after cancellation

• A cancelled member may request to rejoin through an available sales channel and must enter into a new Membership Agreement.
• A new debit order mandate and payment authorisation may be required.
• The member will be subject to the products, pricing, rules and eligibility criteria available on the date of rejoining.

10. Membership changes, transfers and club access

• Members may move between eligible Month-to-Month Membership products, provided the selected product is available at their club and the change is approved. A standard transfer fee and pro rata for the difference of the new rate will be applicable. 

• A Month-to-Month Membership may only be moved to a club that offers the same Month-to-Month Membership option. It cannot be transferred from a non-participating club to a participating club, or to a club that does not offer the selected Month-to-Month Membership.

• Access to other Virgin Active clubs depends on the membership product selected. Premier and Premier Select members are subject to the access rules of those products.

• Facilities, classes, services and operating hours differ by club. Access may also be affected by bookings, capacity limits, age restrictions, maintenance or temporary closures.

11. Freezes

Membership freezes are not available on the Month-to-Month Membership offer. A member who does not wish to continue must cancel in accordance with section 8 and may reapply later, subject to availability, eligibility and the pricing then in effect.

12. Onboarding and member engagement

Month-to-Month members may receive an expedited onboarding journey during the first month, including support to download and use the Virgin Active App, complete a first visit, assess readiness for change and build healthy habits. Availability may differ by club and does not guarantee a particular consultation, class, trainer or appointment time.

13. Rewards and member benefits

• A Month-to-Month Member may participate in Virgin Active member rewards on the same basis as other eligible members, subject to the applicable programme rules.
• Rewards, status, tier and unredeemed benefits may cease or be forfeited when the membership is cancelled, suspended or no longer in good standing.
• Rewards and benefits have no cash value, are not transferable and may not be combined with another promotion unless expressly allowed.

14. Member responsibilities

• Provide complete, accurate and current personal, contact, payment and identity information.
• Keep sufficient funds available for debit order collection and promptly update banking details where necessary.
• Comply with the Membership Agreement, club rules, health and safety requirements, booking rules and reasonable instructions from Virgin Active staff.
• Use the membership personally and do not share an access device, QR code, identity credential or membership benefit.
• Notify Virgin Active of any change that may affect eligibility or payment and raise account queries promptly.

15. General terms and conditions

• The member’s signed Membership Agreement remains the primary contract. These Month-to-Month Membership terms supplement that agreement for the limited time offer Flexi product.
• Virgin Active may verify eligibility, payment history and account status and may correct, reverse or cancel a transaction loaded in error or obtained through misrepresentation, fraud or abuse.
• The Month-to-Month Membership and any associated benefit may not be sold, assigned, transferred, exchanged for cash or used for commercial purposes.
• Virgin Active may amend operational features of the offer, participating clubs, available products, sales channels, payment methods or onboarding journey. Material changes affecting an active member will be communicated as required by the Membership Agreement and applicable law.
• Virgin Active is not responsible for a delay or failure caused by circumstances beyond its reasonable control, including system outages, banking delays, network failures, government restrictions, emergencies or temporary club closure.
• Personal information will be processed in accordance with the Virgin Active privacy notice and applicable data-protection law.
• If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.
• Failure or delay by Virgin Active to enforce a right does not waive that right.
• These terms are governed by the laws applicable in South Africa and are subject to the jurisdiction provisions in the Membership Agreement.

16. Queries and complaints

For questions about eligibility, fees, cancellation, payment or access, members should contact their participating home club or the Virgin Active Contact Centre through the official channels published by Virgin Active. Complaints will be handled in accordance with Virgin Active’s complaints process and applica