Dear Sunninghill Member,
At Virgin Active, we know how important our wellness facilities are to your overall club experience. We therefore wanted to keep you informed about an unexpected issue currently affecting the hot water system at Sunninghill.
Unfortunately, the club's main heat pump, which supplies hot water throughout the facility, has experienced a major mechanical failure.
Our initial assessment confirmed that the required replacement component is supplied directly by the original manufacturer in France. The estimated lead time for this part is currently four to six weeks, which we felt was simply too long for our members to wait.
Rather than waiting for the imported component to arrive, we have already begun sourcing a completely new heat pump system from local suppliers. This option will significantly reduce the repair time, with the current estimated lead time being approximately two weeks, including installation.
While this work is underway, you may experience periods of reduced or inconsistent hot water within the club. We sincerely apologise for the inconvenience and appreciate that this impacts your experience.
Please be assured that our Operations and Maintenance teams are treating this as a priority and are working closely with suppliers to restore the system as quickly as possible.
We appreciate your patience and understanding while we complete this work, and we'll continue to keep you updated on our progress.
Thank you for your continued support and understanding.
Yours in Wellness,
Zandile Marutha
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