Dear Member,
We sincerely apologise for the oversight in not applying the recommitment promotion to your January debit order.
To correct this, a credit has been applied to your Virgin Active account for the January amount charged in error. When your February debit order runs, this credit will be used first to offset your fees. Any remaining balance, if applicable, will then be debited from your bank account.
From February onward, your membership will reflect the correct promotional rate.
We truly value your loyalty and appreciate your understanding as we resolve this matter promptly. If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for your continued support.
Kind regards,
Virgin Active
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