Terms and Conditions: Milestone 26 Reward

How to claim your prize

To claim your Virgin Active Limited-Edition Bag reward, click on the following link: Virgin Active - 26 Week Reward Bag to access the online order form.

Terms and Conditions: Milestone 26 Reward (Limited-Edition Bag)

These terms and conditions govern the redemption of the Virgin Active Limited-Edition Bag reward for achieving the 26-week milestone.

1. Reward: This reward entitles the member to one (1) Virgin Active Limited-Edition Bag. Stocks is limited to the first 7 000 members that redeem this reward.
2. Voucher Validity: The voucher is valid for thirty (30) days from the date of selection and is limited to one (1) transaction per member. Unredeemed vouchers will expire after 30 days.
3. Redemption Process:
   • Members must complete the online order form to claim their bag.
   • The order form link will be sent to the member's registered email address by the next business day, provided the member has opted in to receive email communications from Virgin Active.
   • The order form can also be accessed directly via this link: Virgin Active - 26 Week Reward Bag
   • Upon completion of the order form, the bag will be ordered and delivered to the Virgin Active club specified by the member on the form.
4. Delivery and Collection:
   • Members will be notified telephonically when their bag arrives at their designated club. A collection date will then be arranged.
   • Upon collection, members must present the original email or in-app voucher for validation.
   • Clubs do not maintain stock of these bags; they are ordered specifically for each member upon completion of the order form. 
   • Please note bags may take up to (30) days to arrive at the club. 
5. Collection Period: If the bag is not collected within fourteen (14) days of its arrival at the club, the reward will be forfeited.
6. General:
   • This reward is non-transferable and cannot be exchanged for cash or other goods.
   • Virgin Active reserves the right to amend these terms and conditions and this reward type at any time without prior notice.