Your Urban Collection Wembley Square Update

Dear Wembley Square Member,

Firstly, I would like to thank you for your continued support and for making Virgin Active Wembley Square your second space. Since reopening, we have been overwhelmed by the support you have shown and the enthusiasm for what your Club now has to offer.

Refurbishing a club is a little like moving into a new home – it is only once you start using the space that you discover how everything works in practice. With that in mind, here are a few things you have raised, along with some changes we are making:

1. Group Exercise Class Availability

• We have added classes across all studios and are actively monitoring where we may need to adjust the timetable. Thank you for your suggestions and feedback.
• We are also actively managing no-shows to make more spaces available to members. Please only book classes you intend to attend and remember to cancel if your plans change. We want everyone to have the opportunity to enjoy our classes, without having to remove anyone's booking privileges.

2. Parking

We are currently in discussions with the landlord about moving staff parking to alternative areas. This could free up an additional 30 parking bays for members at any given time, which would make a significant difference.

3. Gym Floor Space

As mentioned above, please allow us a little time to understand how best to improve the flow of the gym floor during peak periods. We will continue to make adjustments based on what we observe about your training patterns and preferences.

4. New Digital Lockers

The new digital lockers have been a big hit, although we know that some members are still getting used to remembering which locker they have used and the code they selected. From our experience in other clubs, it can take a month or two to get into the habit. In the meantime, we have increased team support to help whenever needed.

I look forward to seeing you in the Club soon. Once again, thank you for your feedback and continued support!

Kind regards,

Roche