Dear Valued Member,
Stay in the know!
From end August, we will be changing the way we send important operational updates to Virgin Active members across our clubs.
To ensure you receive timely information that may affect your visit, we are moving from SMS notifications to push notifications through our mobile app.
Why are we making this change?
Operational updates are often time sensitive, and SMS is not always the most effective way to communicate them.
Push notifications allow us to:
- Deliver real-time updates with no delays
- Share clearer and more detailed information
- Keep you informed about changes that may impact your visit
What do you need to do?
- Open or download our mobile app
- Enable push notifications in your device settings
- Receive instant operational updates directly on your phone
No cost. No clutter. Just important information when you need it.
Benefits for you:
Real-time operational alerts
- Be informed about closures, class changes, facility issues, and other important updates as they happen.
Better planning: Know before you arrive and avoid unexpected disruptions.
Relevant communication only: Push notifications will only be used for important operational updates that affect your club experience.
Everything in one place: You can view updates directly within the app whenever you need them.
To put your mind at ease
- These notifications will only be used for operational updates that impact your visit.
- We will not send spam or unnecessary messages.
- You remain in control and can manage your notification preferences through your device settings.
Thank you for helping us improve the way we keep you informed.
Virgin Active Team
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