Dear Member,
At Virgin Active Moses Mabhida, your comfort and experience remain our top priority.
We have recently completed significant upgrades to the club’s air-conditioning infrastructure, designed to create a cooler, more enjoyable environment for your training and recovery. However, the system relies on external cooling towers, which are owned and maintained by our landlord. These towers now require urgent maintenance, and until this is completed, the performance of our upgraded system is regrettably affected.
While this is outside of our direct control, please rest assured that we are actively engaging with the landlord and municipal stakeholders to ensure the necessary work is prioritised. In the interim, we are taking every possible step within our control to keep your in-club experience as comfortable as possible, including:
- Strategically placed fans to improve air circulation.
- Ongoing monitoring to adjust and enhance comfort where we can.
- Various ongoing initiatives will also be present during this time, like Iced water stations available around the club for refreshment as well as cold towel service.
We truly regret the inconvenience this may cause and thank you for your patience and understanding. We will keep you updated with progress through in-club communications, and once the cooling towers are fully restored, our new air-conditioning system will perform at its best, delivering the cool, premium environment you expect as a valued Collection member.
Warm regards,
Ulrich Sawert
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