I have a concern, who do I escalate this concern to?

Modified on Tue, 14 May, 2024 at 1:28 PM

• If a player has any concern with their booking or payment etc, please 

contact the club where you made the booking. These contact details are 

available on our website, on playtomic etc. 

• You are also welcome to message the club directly on Playtomic. Our club 

staff respond to these queries within an hour or two. If we are required to 

contact Playtomic to resolve issues (very seldom) we have direct access to 

them via in app chat and that usually gets resolved within 12 hours.

• Any queries directed to Virgin can be directed to the applicable Padel Club.

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