General Information
Q: What is happening to my wallet balance?
A: From 5 August to 25 August 2024, you have the opportunity to convert your existing wallet balance to boost your tier status in our new programme that will be launching soon. If you have an existing wallet balance on R25 or more, you will be able to redeem it against membership fees in the app.
Q: What is the conversion rate?
A: Every R1 in your wallet balance will be converted into 10 tier points in the new programme.
Q: When does the conversion period start and end?
A: The conversion period starts on 5 August 2024 and ends on 25 August 2024 at 23h59.
Q: What happens to my wallet balance if I don't convert it?
A: Any wallet balance not converted by 25 August 2024 will be forfeited. There will be no exceptions.
Conversion Process
Q: How do I convert my wallet balance to tier points?
A: Follow the below steps;
- Go to the Rewards tab on the app and open your active Rewards
- You’ll then see a new reward called “Member Reward”
- Click “select a reward”
- You will see that you are about to convert your wallet balance towards your tier points
- Follow the prompts to confirm your selection and claim this reward.
- By clicking confirm, your total wallet balance will be automatically converted to tier points in the new programme
- Please note: this step is final and irreversible. The total amount that is in your wallet will be redeemed towards tier points.
- Every R1 converted will equal to 10 points in the new programme
- You will be unable to split your redemption between tier points or payments towards your membership. Only one selection will apply.
Q: Can I partially convert my wallet balance?
A: No, once you select wallet balance conversion to tier points, the full available Rand value will be redeemed towards points for the new programme.
Q: Will I receive confirmation of my conversion?
A: Yes, you will receive a confirmation in the app once your wallet balance has been successfully converted to tier points. You will see these tier points in the new programme launching soon.