Statement: 05 May 2021

Following our communication to you on 30 April regarding the recent cyber-attack on Virgin Active, we regret that our systems remain down as we continue to investigate this incident, secure our systems and assess the damage caused by the incident. We estimate that it will take two weeks to get our core systems operating again. Our clubs are operating as per normal, however, some functionality like class booking will not be available until further notice. For more information, you can contact us on 011 745 4042. We apologise for any inconvenience that this is causing and we thank you for your continued support and understanding.

At this stage of our investigations, we have not identified any data leakage. Our investigations are however ongoing and we urge you to remain vigilant of any suspicious online activity, as events such as these can also attract opportunistic agents. If you receive any WhatsApp, SMS, email or phone calls that claim to be from Virgin Active, but which appear unusual or ask for any payment, please do not click on any links and phone our team on 011 745 4042 or email us directly on