Virgin Active App
      Back to home
      1. Help Center
      2. Virgin Active App

      Rewards Programme Terms and Conditions

      VIRGIN ACTIVE SOUTH AFRICA | THE VIRGIN ACTIVE REWARDS PROGRAMME

      TERMS & CONDITIONS

      DEFINITIONS:

      "Affiliates" means:

      • any division, subsidiary or affiliated company of Virgin Active; and/or
      • any direct or indirect, national or international, affiliated company, group company, parent company and/or holding company of Virgin Active;

      "App" means the software application programme owned (or licensed) by Virgin Active, which is designed and developed to deliver, amongst other things, the Virgin Active Rewards Programme;

      "Cashback" means a unit or units used as a medium of exchange under or within the Virgin Active Rewards Programme and which meet the following criteria:

      • units which can only be acquired and spent by You under the Virgin Active Rewards Programme; and
      • units whose value will be determined by Us from time to time - currently 1 (one) Cashback unit equals R1 (one Rand);

                      IMPORTANT: Cashback units cannot be sold, exchanged or withdrawn for cash or any other          monetary currency.

      "Club" means a health and fitness facility, gym or club operated from time to time by Virgin Active;

      "Rewards Partner(s)" means any service or goods providers that We partner with from time to time to offer You rewards;

      "Referral Reward" means a fee or some other benefit or reward, in each case as determined by Virgin Active in its sole and absolute discretion from time to time;

      "Tenure" means the aggregate number of years that You have been a member of Virgin Active in terms of a valid Virgin Active membership contract, without any pause, freeze, default in, or break of Your membership or membership contract;

      "Terms and Conditions" means:

      • these terms and conditions governing the Virgin Active Rewards Programme; and
      • any other documents referred to and/or incorporated hereinto by reference,

             in each case as amended, novated, supplemented or varied from time to time;

      "Tier" means the level or status on the Virgin Active Rewards Programme that You can achieve as a result of:

      • the membership contract type that You have in place with Virgin Active;
      • Tenure; and/or
      • earning points, or failing to earn sufficient points, under the Virgin Active Rewards Programme;

      "Virgin Active Rewards Programme" means the loyalty, rewards and/or benefits programme owned, operated and managed by Virgin Active under these Terms and Conditions;

      "Wallet" means a digital wallet located in the App, which is subject to the conditions set out herein, and where You can accumulate, hold and/or spend:

      • Cashback units;
      • the points accumulated under the Virgin Active Rewards Programme, provided such points have been converted into Cashback units; and/or
      • any other units accumulated by You under the Virgin Active Rewards Programme, provided such units have been converted into Cashback units,

      IMPORTANT: Balances in Your Wallet cannot be sold, exchanged or withdrawn for cash or any other monetary currency.

       

      INTRODUCTION

      The Virgin Active Rewards Programme is currently available in the Republic of South Africa only and is presented by Virgin Active South Africa (Pty) Ltd (Registration Number: 2005/041060/07)(hereinafter referred to as "Virgin Active", “We”, “Us” or "Our"), to all its qualifying customers, clients and/or members ("You" or "Your"), who have an eligible Club membership with Virgin Active.

      These Terms and Conditions:

      • constitute an agreement between You and Us;
      • govern both Your rights and obligations and Our rights and obligations, under the Virgin Active Rewards Programme; and
      • will apply immediately:
        • once You register for the Virgin Active Rewards Programme;
        • each time you access the App or any other platform where the Virgin Active Rewards Programme is offered; and/or
        • each time You use the Virgin Active Rewards Programme.

      Should You not accept these Terms and Conditions, You will not be able to (or eligible to) access the App and/or will not be able to (or eligible to) participate in the Virgin Active Rewards Programme or any other loyalty programme offered by Virgin Active.

      PRIVACY AND CONSENT

      We process Your personal information according to our Privacy Policy (available at www.virginactive.co.za).

      By:

      • Your acceptance of these Terms and Conditions;
      • You providing Us with Your personal information; and/or
      • Your registration to/on, Your participation in/on, or Your use of, the Virgin Active Rewards Programme and/or the App,

              You acknowledge that:

      • You have read, understood and agree to these Terms and Conditions;
      • You have consented to Us processing Your personal information;
      • You have consented to Us sharing Your personal information with Our Rewards Partners and/or any of Our Affiliates, in the ordinary course of both Our business and/or Our administration of the Virgin Active Rewards Programme; and/or
      • You agree and consent to the terms of Our Privacy Policy (found at www.virginactive.co.za) - NB: if You do not consent to the terms of Our Privacy Policy, please do not submit Your personal information to Us as We cannot provide You with the products and services contemplated under the Virgin Active Rewards Programme.

      We receive information about You from any one or more of the following sources: (i) the data You submit to Us and allow Us to use, (ii) collection agencies, (iii) credit and insurance bureaus, (iv) Rewards Partners, (v) any other relevant sources. We use this information to give You either the most applicable reward/benefit or the best tier level applicable to You, and You hereby agree to Us using Your personal information for this purpose.

      AMENDMENTS TO THESE TERMS AND CONDITIONS

      We may, in whole or in part, and at Our sole discretion, amend these Terms and Conditions from time to time. If You participate in and/or use the Virgin Active Rewards Programme after We have posted on the App and/or on Our website (www.virginactive.co.za), an amended version of the Terms and Conditions, You agree to be bound, and We will be entitled to assume that You have agreed to be bound, by the amended version of the relevant Terms and Conditions.

      ABOUT THE PROGRAMME

      The Virgin Active Rewards Programme is designed to recognise and reward You, as a qualifying member of Virgin Active, for using Virgin Active gyms and facilities, services, ancillary products, and for Your digital engagement with Virgin Active through the App.

      You get rewarded weekly for achieving a Weekly Goal, and you get rewarded monthly with an additional reward (a.k.a, a Sprint Reward) for achieving 4 (four) Weekly Goals consecutively. You will have access to Tier benefits (a.k.a, Tier Rewards) which include a combination of vouchers and discounts to enjoy and redeem at Virgin Active and/or at selected Rewards Partners. You are also able to earn Cashback units into Your Virgin Active Wallet, which can be spent on Your upcoming Virgin Active membership fees and/or on other goods or services offered to You by Virgin Active from time to time.

      VIRGIN ACTIVE REWARDS PROGRAMME FEES

      • The Virgin Active Rewards Programme is free to activate and We will not charge You a joining fee or any periodic or annual membership fee in order for You to remain a participant on it.
      • The Virgin Active Rewards Programme is available through the App, which is free apart from any data costs which apply when You download, use, or update the latest version of the App.
      • Additional optional services may incur separate activation costs which will be communicated to You at the appropriate time.

      WHO IS ELIGIBLE TO PARTICIPATE IN THE VIRGIN ACTIVE REWARDS PROGRAMME

      With the exception of the memberships and/or members/individuals who are excluded from participation (see below), the Virgin Active Rewards Programme is available to all Virgin Active members with an active and qualifying Virgin Active membership that is in good financial standing.

      The following Virgin Active memberships or individuals or groups of individuals are not eligible to participate in the Virgin Active Rewards Programme:

      • Virgin Active staff;
      • complimentary memberships (i.e. memberships where no membership fees are payable);
      • members under the age of 14 (fourteen) years, irrespective of the membership type;
      • guests using guest passes;
      • Club-V or Club-V Max memberships;
      • tenants (or tenant memberships) at Virgin Active;
      • short term memberships. This exclusion shall not apply to memberships that have successfully completed their commitment period and are continuing on a month-to-month basis;
      • Pay-as-you-Gym memberships;
      • online members who have access to the App only or who have access to only an online exercise platform operated by Virgin Active, and do not have a Virgin Active membership in/to a Club. "Online Plus" memberships will not form part of this excluded category of memberships for so long as an Online Plus membership includes a visit or access into a Club;
      • suspended (or blacklisted) members or memberships; or
      • members or memberships in arrears.

      ACCESSING THE VIRGIN ACTIVE REWARDS PROGRAMME

      • The Virgin Active Rewards Programme is only available in the App.
      • In order to access the Virgin Active Rewards Programme You need to download the App and complete the registration process.
      • You will be required to register on the App using Your valid South African or national ID number (or, if applicable, Your Passport number) linked to Your Virgin Active Club membership, and create a unique password to secure Your App account.
      • A compatible device (i.e. an iOS, Android or other suitable device) is needed to download the App and access the benefits offered in the Virgin Active Rewards Programme and in the App. Should You not have a compatible device, this may result in You either having limited functionality OR not having access to the App at all and therefore You will not be able to participate in the Virgin Active Rewards Programme. You hereby agree that no liability whatsoever shall extend to Virgin Active as a result of Your device being incompatible with the App.
      • We cannot guarantee the availability, accessibility, accuracy, or proper functioning of the App nor that it will function error-free. It is possible that submissions in the App may not be successfully processed or executed because of errors or failures, whether caused by You, Us, or other factors related to our Rewards Partners. We are not responsible for any unauthorised human or technical intervention, nor are We liable or responsible for any transaction that is not properly processed, executed, saved, or transmitted, regardless of the cause of the problem. No warranty is made that the App and/or Our software functionality or services will be uninterrupted or error-free.
      • In the event of any conflict between the applicable software and the rules (which may or may not be set out in these Terms and Conditions) relating to any benefit or reward to which the software pertains, the rules (which may or may not be set out in these Terms and Conditions) governing such benefit shall prevail.
      • It is Your responsibility to ensure You have downloaded the latest version of the App from the relevant App store.
      • It is Your responsibility to ensure You have created a secure password and Your password should never be shared with anyone.
      • You are not allowed to share log in credentials with anyone else. You will only be allowed to link one App account and one device to Your membership profile.

      GOALS AND REWARDS

      Weekly Goals

      • Every week, You will be provided with an opportunity to earn one reward for completing two Club visits per week (each a "Weekly Goal")*.
      • The period upon which a Weekly Goal can be earned starts on a Monday morning (00:00) and ends at midnight, 7 (seven) calendar days later, on a Sunday (00:00) (a "Weekly Goal Qualifying Period").
      • A visit will only qualify towards Your Weekly Goal if:
        • upon entry into a Club, You have scanned, at the Club entrance, Your digital access card on the App, or, for so long as physical membership cards have not been discontinued by Virgin Active, You have scanned Your membership card at the Club entrance;
        • You have remained inside a Club for an uninterrupted minimum duration of 30 (thirty) minutes; and
        • upon departure from a Club, You have scanned, at the Club exit, Your digital access card on the App, or, for so long as physical membership cards have not been discontinued by Virgin Active, You have scanned Your membership card at the Club exit.
      • Should You not scan either Your digital access card on the App or Your membership card (if still in use), as stipulated above, the affected Club visits will not qualify towards Your Weekly Goals and You run the risk of not only failing to meet Your Weekly Goal but also not qualifying for Your Weekly Reward or for Your Tier points linked to tracking valid Club visits.
      • Only one visit per day towards a Weekly Goal qualifies. If You visit a Club two or more times per day, only one visit is counted for the affected day.
      • Visiting two or more different Clubs per day will also not be counted as a cumulative visit towards a Weekly Goal, and only one of those visits will be counted per day.
      • *Unless otherwise communicated by Virgin Active, Weekly Goals are not cumulative in each week or Weekly Goal Qualifying Period and are limited to just 1 (one) Weekly Goal, per member, for each applicable week. As an example, if You visit a Club 4 (four) times or 6 (six) times in a Weekly Goal Qualifying Period, You will still receive only 1 (one) reward for that particular week (and not 2 (two) rewards or 3 (three) rewards as per the illustration in Our chosen example).

      Weekly Rewards

      • When You achieve a Weekly Goal (i.e. validly complete the 2nd (second) Club visit of the week), You will be issued a reward in the App ("Weekly Rewards").
      • Weekly Rewards may take at least 30 (thirty) minutes (and sometimes longer) before they are issued.
      • At the start of each Weekly Goal Qualifying Period, Virgin Active will inform You what the Weekly Reward will be for that week (rewards can include, but are not necessarily limited to, a voucher for a smoothie or a hot drink from participating Kauai or Nu stores (redeemable either in-club and/or retail restaurants), or a voucher redeemable at participating stores/outlets of other applicable Rewards Partners, in each instance as advised to You on the App from time to time).
      • You will have 7 (seven) calendar days, from date of issue, to redeem Your voucher. If the voucher is not redeemed, it will expire and will not be carried over to the next week.
      • The voucher is only valid for the specific reward stipulated in the App and only at participating stores/outlets of the applicable Rewards Partner.
      • Any up-size, modifications or extras added by You to the reward will be charged for in full to You (i.e. You will not be able to elect to pay the difference in price nor will You be able to use Your voucher to subsidise in any way Your upsized and/or modified purchase).
      • If You have achieved a Weekly Reward from the previous week that is still valid, and have also achieved a Weekly Reward in the new/current week, You will be eligible to have two active vouchers and redeem both vouchers if required.

      Sprint Achievements - for 4 consecutive weeks of Weekly Goals

      • When You achieve 4 (four) consecutive Weekly Goals over 4 (four) consecutive weeks (a "Sprint"), additional rewards ("Sprint Rewards") are unlocked.
      • There is no static start and end date to a Sprint, except the fact that a Sprint is intrinsincally linked to the attainment of Weekly Goals, which in-turn is intrinsincally linked to the Weekly Goal Qualifying Periods - this means You will be rewarded every 4 (four) weeks, on a rolling basis, if You have consecutively reached Your Weekly Goals, (a "Sprint Cycle").
      • Should You fail to achieve a Weekly Goal at any point during a Sprint Cycle, the Sprint Cycle will restart again the following week (per the applicable Weekly Goal Qualifying Period), and You will start a new Sprint Cycle. For example, if You achieve a Weekly Goal in week 1 (one) and week 2 (two). In week 3 (three), You fail to achieve Your Weekly Goal. This means that a new Sprint Cycle will begin again in week 4 (four) and You will need to achieve anew, 4 (four) Weekly Goals in a row from then on, in order to unlock a Sprint Reward.

       

       

      Sprint Rewards

      • When a Sprint is achieved, You will be presented with a choice from one of the following 3 (three) Sprint Rewards (We may from time to time, in Our sole discretion, add to or change the list of rewards below):
        • receiving Cashback units to be added to Your Wallet - the number of Cashback units available from time to time to be added to Your Wallet will be determined by Us, acting in Our sole discretion, and We will notify You of these in advance within the App;
        • receiving Tier points - the number of Tier points available from time to time to be received by You will be determined by Us, acting in Our sole discretion, and We will notify You of these in advance within the App; or
        • receiving a voucher from one of Our Rewards Partners (including, but not limited to, from Kauai or Nu) - the vouchers available from time to time will be determined by Us, acting in Our sole discretion, and We will notify You of these in advance within the App.
      • The choice to select Your Sprint Reward is open for 14 (fourteen) days from the day of achieving the Sprint Reward.
      • Selection of the Sprint Reward can only be done in the App.
      • If receiving Cashback units into Your Wallet is selected as the Sprint Reward, Cashback units will be added to Your Wallet immediately or as soon as possible thereafter.
      • If receiving Tier points is selected as the Sprint Reward, the points will be added towards Your Tier points balance immediately or as soon as possible thereafter.
      • If receiving a voucher is selected as the Sprint Reward, the voucher will be available to redeem for 14 (fourteen) days from the day of the voucher selection, and can be accessed in the App under “Rewards”.
      • If You fail to select Your Sprint Reward within the stipulated 14 (fourteen) day period, the Sprint Reward itself and the option to select the Sprint Reward will expire and no longer be available.
      • If the voucher is not redeemed within the stipulated 14 (fourteen) day period, it will expire and will not be carried over to the next week.
      • The voucher is only valid for the specific Sprint Reward stipulated in the App and only from participating stores/outlets of the applicable Rewards Partner.
      • Any modifications or extras added to the selected Sprint Reward will be charged for in full to You (i.e. You will not be able to elect to pay the difference in price nor will You be able to use Your voucher to subsidise in any way Your upsized and/or modified purchase).
      • If You have achieved a Sprint Reward from the previous week that is still valid, and have also achieved a Sprint Reward in the new/current week, You will be eligible to redeem both Sprint Rewards for so long as the selection and/or redemption timelines overlap and provided the selection and/or redemption is done within the applicable timelines as set out above.

      Tier Status and Tier points

      • There are 3 (three) Tier levels, which Virgin Active may amend from time to time, in its sole and absolute discretion:
        • Bronze (entry);
        • Silver (middle); and
        • Gold (highest).
      • Upon registering for the Virgin Active Rewards Programme, You will automatically default to one of the Tiers, as follows (but subject to any changes which Virgin Active may make from time to time, in its sole discretion):
        • Gold - applicable to all Collection membership types;
        • Silver - applicable to all:
          • Premier and Premier Select membership types;
          • Club, Off-peak and Youth membership types, with greater than 3 (three) years Tenure; and
        • Bronze - applicable to all other Virgin Active membership types not already listed above or meeting the criteria set out above.
      • You can move between the different Tiers as set out below.
      • You will immediately lose Your Tier status should You terminate Your Virgin Active contract or membership - this rule will apply irrespective of the fact that We may hold Your Wallet and the balance in it for a period of time after Your termination of Your Virgin Active contract.

      Tier upgrades

      • You can move up Tier levels by earning sufficient Tier points in a calendar month, as follows:
        • a Bronze member:
          • can upgrade to Silver by earning 500 (five hundred) Tier points in a calendar month; or
          • can upgrade to Gold by earning 1000 (one thousand) Tier points in a calendar month; and
        • a Silver member can upgrade to Gold by earning 500 (five hundred) Tier points in a calendar month.
      • Virgin Active may, on sufficient notice, and in its sole and absolute discretion, change the number of points required from time to time in order for You to move up a Tier.
      • You can move up to a higher Tier if You upgrade Your Virgin Active membership type to one that qualifies You for a higher Tier.
      • Tier upgrades are automatic and immediate, as and when You earn sufficient Tier points.
      • You have until the last day of the month to earn Tier points. Tier points earned in a month are automatically treated as follows:
        • if the points are sufficient to warrant an upgrade, You will be immediately upgraded to the applicable Tier;
        • at the end of the month, all eligible points (i.e. those complying with the next paragraph), that were earned in the month, are automatically converted into Cashback units and are placed into Your Wallet by the 5th (fifth) day of the following calendar month;
        • points converting to Cashback units will convert at a rate of R1 (one Rand) for every 100 (one hundred) points earned (i.e. no fraction thereof will qualify for conversion, and in the event of an insufficient number of points (i.e. less than 100), such points will lapse at the end of the month);
        • any other Tier points not converting into Cashback units as per the above, will lapse at the end of the month and reset to zero for the new upcoming month; and
        • as an example to illustrate all of the above:
          • if You are on Bronze and have zero points at the beginning of January; and
          • by the 20th (twentieth) of January You have accumulated 600 (six hundred) points, then You will:
            • be tiered up to Silver immediately because You have reached a minimum of 500 (five hundred) points; and
            • You will enjoy the Silver benefits until the end of February; and
          • if You earn no more points in January and end the month of January with the above-mentioned initial 600 points, at the end of January the 600 points are automatically converted into Cashback units in Your Wallet and are placed into Your Wallet by the 5th (fifth) day of February.

      Tier downgrades

       

      • If You have obtained a higher Tier status as a result of earning sufficient points in a month (and did not qualify for a higher Tier status due to Your membership type), You will need to maintain a certain minimum number of Tier points through a series of required activities set out by Us from time to time on a monthly basis.
      • Failure to maintain the minimum points requirement applicable for a specific Tier will lead to You losing Your Tier upgrade and result in the downgrading of Your Tier status - depending on the minimum points You ultimately actually attain, Your downgrade could either be 1 (one) Tier down or 2 (two) Tiers down.
      • Tier downgrades take place monthly at the end of each month.
      • Irrespective of the number of points that You have accumulated in the month, You will also automatically downgrade a Tier(s) if You have downgraded Your membership type to one that falls within a specific default Tier.

       

      How to earn tier points

       

      Tier points can be earned by completing certain activities from time to time. Some points earning activities have a maximum amount of points that can be earned per day, week or month. There are also points which are only available to be earned once-off. The list of earning activities are available in the App and may be updated from time to time at Virgin Active’s sole discretion. You will be able to view which points earning activities have been achieved.

       

      Tier Rewards

      • Each Tier has specific Tier benefits and rewards ("Tier Rewards") which are available to You and/or are applicable to You only if You are within (or who have obtained) the specific Tier level.
      • Tier Rewards include a range of benefits, rewards and prizes which are made available by Virgin Active and/or its Rewards Partners.
      • Tier Rewards may differ or change from time to time, as determined by Virgin Active in its sole discretion.
      • Tier Rewards are made available on the same day if the applicable reward is earned as a result of a Tier upgrade.
      • The process to redeem a given Tier Reward may differ depending on the Rewards Partner in question and/or as a result of the particular Tier Reward on offer. You will either be issued a QR code voucher in the App or be issued a unique Rewards Partner code to redeem on the Rewards Partner’s website or at a physical store/outlet.
      • The terms and conditions (including the validity and usage requirements), for the Tier Rewards available to You from time to time will be set out in the App.

       

      Wallet - what and how can You spend Your wallet

      • Monthly membership fees:
        • You can spend all or a portion of the balance in Your Wallet on Your upcoming Virgin Active monthly membership fee.
        • We reserve the right to automatically apply the balance in Your Wallet towards payment of any portion of Your outstanding Virgin Active monthly membership fees. This applies even if You are the duly appointed payer on another member's Virgin Active membership.
        • You must have a minimum balance of 25 (twenty five) Cashback units in Your Wallet in order for You to exercise the option to spend any portion of the balance in Your Wallet towards Your Virgin Active monthly membership fee - once the feature is made available in the App, You will also be able to apply this spend towards paying for another member's Virgin Active monthly membership fee if You choose to do so. In both instances, the amount selected will deduct in real time from Your Wallet and be updated in the App.
        • The full amount of the Virgin Active monthly membership fee does not need to be fully paid to enable use of the balance in the Wallet. If You do not cover the total Virgin Active monthly membership fee owed, the remaining outstanding fee will be debited as per the normal contractually agreed to monthly (or otherwise) payment cycle.
        • The value selected by You will then reduce the balance from Your Wallet by the amount to be debited from the upcoming Virgin Active monthly membership fee. The amount can include cents and does not need to be a full Rand amount.
        • Once You have entered the amount and processed the payment via the App, it cannot be reversed or refunded.
        • If an incorrect amount is entered and processed, it cannot be reversed or refunded.
        • You can pay more than the required amount towards Your Virgin Active monthly membership fee. The balance will be credited towards Your account and be deducted from the following month’s debit order cycle.
        • If You pay in full upfront (and/or do not pay on a monthly basis), for a Virgin Active membership, You do not qualify for this benefit.
      • Other Wallet conditions
        • Wallet balances are not transferable to another member.
        • IMPORTANT: Wallet balances and/or Cashback units cannot be sold, exchanged or withdrawn for cash or any other monetary currency.
        • Wallet balances are only redeemable through the channels stipulated in these terms and conditions.
        • Your Wallet balance does not expire unless Your Virgin Active membership contract is terminated. Should You terminate Your Virgin Active membership contract We will ‘hold’ Your Wallet and the balance on it for 6 (six) months only. You won’t be able to use Your wallet balance until You reactivate Your Virgin Active membership within 6 months of terminating it. You may use Your Wallet balance to pay for Your activation fee should You enter into a new contract and membership with/at Virgin Active.

      VIRGIN ACTIVE MEMBERSHIP STATUS AND ACCESS TO THE LOYALTY PROGRAMME

      • The status of Your in-Club Virgin Active membership will determine, in varying degrees, Your ability to access, and Your right to use and participate in, the Virgin Active Rewards Programme.
      • To have access to all the benefits of the Virgin Active Rewards Programme You must have an authorised and active Virgin Active Club membership which is in good standing (financial or otherwise), and You must have downloaded the latest App.
      • There are other membership status factors taken into consideration which may impact Your eligibility to participate in (or Your continued use of) the Virgin Active Rewards Programme (e.g. if You have frozen or cancelled Your membership, or if We have suspended, cancelled and/or blacklisted Your membership). If You have not used the App for a period of 12 (twelve) months or more, We will revoke and/or expire any unused rewards or balance in Your Wallet, and You may need to download the App again and possibly re-register for the Virgin Active Rewards Programme if You wish to re-use it or re-join.

      LOSS OR INJURY

      Under no circumstances, including because of negligence or omission by Us, Our staff, contractors, tenants, Rewards Partners, will We be liable for any loss, injury or damage of any nature which You may sustain as a result of Your engagement in the Virgin Active Rewards Programme (including Your engagement in the activities, goals, and/or rewards contemplated under the Virgin Active Rewards Programme).

      By Your acceptance of these Terms and Conditions and/or by Your participation in the Virgin Active Rewards Programme, You indemnify Us accordingly.

      TRANSACTIONS MADE IN ERROR BY VIRGIN ACTIVE

      You agree that if We issue You with a reward or benefit which You are not entitled to in terms of these Terms and Conditions, through an administrative error or any other error, You will have to return the reward or benefit in question or the value of the reward or benefit in question. This may include, but is not necessarily limited to:

      • a reversal of points that have been erroneously allocated to You;
      • a reversal of points that have been erroneously converted to Cashback units;
      • a reversal of any erroneous Tier upgrades;
      • a reversal resulting in a reduction to the balance in Your Wallet; and/or
      • a reversal of any transaction erroneously used to pay for a Virgin Active monthly membership fee.

      APPLICABLE LAW

      These Terms and Conditions are governed by and are to be interpretated in accordance with the laws of South Africa. If for any reason any portion of these Terms and Conditions is inconsistent with the laws of South Africa, such portions will be severable and shall not jeopardise the acceptability of the remainder of the Terms and Conditions.

      DECEASED ESTATES

      All active reward offers and Wallet balances belonging to a deceased estate will be frozen upon Us receiving satisfactory notification of death, by the person who is authorised to deal with the liquidation and distribution of the estate under the Administration of Estates Act or any other law which provides for the administration of deceased estates (hereinafter referred to as the "executor"), producing a certified copy of the deceased's death certificate. All rewards and Wallet balances will be forfeited to Us and the deceased's App (and the deceased's participation in the Virgin Active Rewards Programme) will be closed.

      TERMINATION OF YOUR PARTICIPATION IN THE VIRGIN ACTIVE REWARDS PROGRAMME

      • We may end Your participation in the Virgin Active Rewards Programme at any time and for any reason, on notice to You.
      • You will have 30 (thirty) days to spend the balance in Your Wallet and any unredeemed rewards, but We reserve the right, and without prejudice to any of Our other rights and remedies in terms of these Terms and Conditions and in law, to be exercised in Our sole discretion, to immediately terminate (i) Your participation in and/or Your use of the Virgin Active Rewards Programme, and/or (ii) Your ability to to spend the balance in Your Wallet and/or any unredeemed rewards if:
        • We believe Your behaviour was inappropriate, constituted misconduct and/or is considered an abuse of the Virgin Active Rewards Programme;
        • We believe it necessary to end Your participation as aforesaid based on our endeavours to stop or prevent any criminal activities, including, but not necessarily limited to, money laundering or where South African and/or international laws, rules, regulations, restrictions and policies (the "Laws") require us to do so;
        • You fail to assist us to comply with the Laws by failing or refusing to provide us with all the information and documents we may require, or you do assist us but you submit false information or documentation;
        • You breached these Terms and Conditions, or any other terms and conditions relevant to the Virgin Active Rewards Programme and/or Your Virgin Active membership to a Club; or
        • a fraudulent or dishonest transaction was conducted directly or indirectly by You.
      • We may reverse or cancel any transaction relating to the aforementioned conduct and hold You liable for any value which You have received in terms of such conduct.
      • Once You have been notified that You will be terminated from participation in the Virgin Active Rewards Programme:
        • You forfeit all active rewards, vouchers, Wallet balance, Tier points and Tier status linked to Your Virgin Active Rewards Programme (or Your account thereunder) at the time of termination including any future rewards which may have accrued to You after the date of termination had it not been for such termination;
        • You are no longer entitled to any rewards, benefits or services from the Virgin Active Rewards Programme from the date on which notice was given to You of Your termination; and
        • You are permanently disqualified from accessing any discounts or promotions from Virgin Active and/or its RewardsPpartners.
      • If We terminate Your participation in the Virgin Active Rewards Programme, We will not be liable for any damages of any nature suffered by You or any third party.
      • Once We have terminated Your participation in the Virgin Active Rewards Programme, You shall not be entitled to again join the Virgin Active Rewards Programme, unless We approve, in writing, Your written request to re-join the Virgin Active Rewards Programme.
      • Any re-joining without Our written approval may, in Our sole discretion, be declared null and void.

      MODIFICATION, SUSPENSION OR TERMINATION OF THE VIRGIN ACTIVE REWARDS PROGRAMME

      We may, in whole or in part, change, suspend or discontinue providing the Virgin Active Rewards Programme at any time at Our sole discretion. We will however notify You of this within a reasonable time.