Dear Group Exercise Members,
We hope this message finds you well.
We wanted to bring to your attention an important matter regarding class bookings.
We have noticed a trend where members are reserving spots (Booking) in classes but not attending. This results in limited availability for other members who wish to participate.
To ensure a fair experience for everyone, we will be implementing a new policy. Going forward, any member who books a class but fails to cancel their booking at least 3 hours prior to the start time will have their booking privileges temporarily suspended.
We appreciate your understanding and cooperation as we work to create a better experience for all our members. Thank you for being a valued part of our community.
Best regards,
CGM