Dear Member,
We want to extend our heartfelt apologies for the inconvenience caused by the extended downtime of some of your favourite cardio equipment at Virgin Active. We understand how crucial these machines are to your workouts, and we regret that our service has not met your expectations recently.
The delay in repairs has been due to a production line fault at our supplier's facility abroad, which has affected the availability of essential spare parts. We want to assure you that our Senior Team has been actively involved, meeting with our suppliers to expedite the process and ensure these parts arrive in the country as quickly as possible.
We are working diligently to resolve the situation and restore these machines to full working order. Your patience and understanding during this time are greatly appreciated.
If you have any concerns or need further assistance, please do not hesitate to contact our team. We are committed to providing you with the best possible experience and will keep you updated on the status of the equipment.
Thank you for your continued support and for being a valued member of the Virgin Active community.
Live Life Active,
The Virgin Active Family