Help Center
Covid Protocol
Latest updates
Club timetables and facilities
Group Exercise
Facilities
My Account
Freeze / Unfreeze
Discovery Vitality and Momentum Multiply
Customer Service
Online workouts
Quest 2022
Covid Protocol
Access to club
Facilities
Kids facilities
Virgin Active Vaccination Sites
Sales campaigns
Virgin Active Kids
Holiday Camps
Premier & Collection benefits
Virgin Active App
Rules, Policies, Terms and Conditions
Monthly Campaigns
Paperwork (Contracts plus)
Privacy Policy and POPI info
Quest
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Club Info
Cyber Attack
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Help Center
Covid Protocol
Latest updates
Club timetables and facilities
Group Exercise
Facilities
My Account
Freeze / Unfreeze
Discovery Vitality and Momentum Multiply
Customer Service
Online workouts
Quest 2022
Covid Protocol
Access to club
Facilities
Kids facilities
Virgin Active Vaccination Sites
Sales campaigns
Virgin Active Kids
Holiday Camps
Premier & Collection benefits
Virgin Active App
Rules, Policies, Terms and Conditions
Monthly Campaigns
Paperwork (Contracts plus)
Privacy Policy and POPI info
Quest
Competitions
Club Info
Cyber Attack
Covid Protocol
Find out how we are keeping our clubs safe for you to keep moving.
Access to club
Requirements for accessing clubs during Covid
Will the capacity in my club be limited?
Will you open access to other clubs?
What if the gym is full?
Must I bring my membership card?
What happens if someone who tested positive for Covid has been at the gym?
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Facilities
Are all of your facilities available?
Aircons
Cleaning protocols
Do I have to wear a mask?
Is it safe to train with a mask on?
Will the water fountains be closed?
What are the rules around under 14s accessing the clubs to swim?
Will spotting be allowed?
Why don’t you organise outdoor training spaces?
Is there any equipment that is off-limits?
How safe is it to train indoors?
Do I have to wipe down equipment?
Can I bring my own yoga mat?
Can I bring a sweat towel?
Are the saunas and steam rooms open?
Are the pools open and is it safe to swim?
How is Virgin Active Covid secure?
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Kids facilities
Are children required to wear masks?
How are you managing social distancing?
What other measures do you have in place to keep kids safe?
How are you keeping your kids’ facilities clean?
What hand washing and hand sanitizing facilities are in place in your kids’ facilities?
How does the isolation area in your kids' facilities work?
How are your crew staying safe?
How are you keeping parents safe?
Will any visitors be able to access Club-V?
Will you be limiting the number of children who can visit Club-V at a time?
How are you managing the identification of symptoms or illness in children?
If you identify illness or symptoms in a child, what will you do?
How do Covid regulations affect under 18 memberships?
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